Question 1

Is there a front desk or staff onsite?

Accepted Answer

Rancho Poco a Poco is a privately owned vacation residence and does not have a front desk or staff onsite 24/7. Our maintenance manager, gardener, and cleaning staff are onsite Monday to Friday 9am-5pm and Saturday 9am-12pm. For emergencies, contact information is provided in every room.

Question 2

Is Rancho Poco a Poco safe?

Accepted Answer

Yes! Sayulita has been recognized as one of the safest places in Mexico. Our property is in a tranquil residential area, away from the bustle of town. Mini safes are provided in each unit for your peace of mind.

Question 3

What is included in my booking?

Accepted Answer

Your booking includes access to WiFi throughout the property, hot water, private bathrooms, yoga deck with equipment, a heated saltwater pool, unlimited purified drinking water, and basic bathroom supplies.

Question 4

What amenities are provided?

Accepted Answer

Bathroom supplies: Bath towels, hand towels, face towels, pool towels, toilet paper, hand soap, artisanal shampoo, and body wash.
Recreation: 2 boogie boards, 2 foam surfboards, cornhole yard game, copper ice bath, slackline, and assorted board games.
Pool: A private, heated 16-meter saltwater pool certified for XPT training with a deep end for weight, apnea, and scuba training.

Question 5

Do you provide laundry service?

Accepted Answer

Laundry services are not provided onsite but can be arranged through local providers in Sayulita.

Question 6

Is childcare available?

Accepted Answer

Yes, childcare services are available in Sayulita. We can help you connect with a recommended local provider.

Question 7

Are pets allowed?

Accepted Answer

We love animals and have our own Rancho pets onsite. However, we do not currently allow guest pets in order to maintain comfort for all visitors.

Frequently Asked Questions

General Guest Questions

Getting Here & Getting Around

Accommodations & Bookings

Dining & Catering

Activities & Experiences

Retreat Questions

Event Questions

Still Have Questions?

Frequently Asked Questions

General Guest Questions

Is there a front desk or staff onsite?

Is Rancho Poco a Poco safe?

What is included in my booking?

What amenities are provided?

Do you provide laundry service?

Is childcare available?

Are pets allowed?

Getting Here & Getting Around

What is the closest airport?

Can you arrange transportation to and from the airport?

Is Uber available in the area?

Do you rent golf carts?

Accommodations & Bookings

What is the minimum stay?

Is the property rented exclusively for my group?

How many guests can stay overnight?

What if my group is larger than 25 people?

Can beds be configured as twins or kings?

Dining & Catering

Are meals included in the stay?

Can guests use the kitchen?

Activities & Experiences

What activities are available onsite?

Do you offer photography services?

Do you offer massages onsite?

Do you rent surfboards or boogie boards?

Retreat Questions

What types of retreats can I host?

What amenities are included for retreats?

Do you provide retreat planning services?

Event Questions

What types of events can I host?

Do you provide in-house activities for events?

What additional services are available for events?

What is the cancellation policy for events?

Still Have Questions?